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Responsible Gambling

Gaming can be both entertaining and profitable. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore you should only play with money you can afford to lose. Gaming can also be addictive and make you lose track of time and money. At Sultanbet we want all your gaming experiences to be as positive as possible, even if you lose. That is why we work hard to help you control your own gaming.

We help you set the limits We want to give you the opportunity to set your own gaming limits, budgets, and boundaries. we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly.

Session Time Limit
We offer a service to kindly remind our players of the time that has passed while logged into the site. You can request a Session Time Limit at your own chosen time interval from our Customer Service at [email protected] Minimum Session Time Limit to activate is 30 minutes. When activated you will then be updated.

Deposit limits
The golden rule of gambling is to play within your means. So to help you do just that, you can set deposit limits by contacting our Customer Service team. These can be set for periods of time ranging from daily to monthly, and can be decreased, increased and removed entirely.

Take a break
There’s nothing wrong with taking a break, especially when things aren’t turning out quite as planned. You can set a break period yourself for anything from 24 hours to 6 weeks by contacting our Customer Service team.

Parental Controls
If you share your computer with underage persons, always make sure they don't have access to usernames, passwords, and banking details. There is also software you can use for this purpose. Two examples are: NetNanny and Cyber Patrol. If you need additional help you can always e-mail us at [email protected]

Underage Gambling
Sultanbet takes the issue of underage gambling very seriously and understands the responsibility it carries regarding this matter. Sultanbet rules and regulations clearly state that the company does not accept clients under 18 years old. All Sultanbet clients are subjects to age verification procedure and must provide us with a document proving their age and identity. Should Sultanbet find any customers violating the underage gambling rules and regulations, it reserves the right to report such users to the state authorities as well as forfeit any winnings that may have been obtained.

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